> ## Documentation Index
> Fetch the complete documentation index at: https://discountkit.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Privacy policy

> Privacy and data handling policy for Discount Kit

**Last Updated:** July 21, 2025

This privacy policy governs the Discount Kit Shopify application operated by Optizio Ltd.

## Company Details

* **Organization:** Optizio Ltd
* **Location:** 124 City Road, London, EC1V 2NX, United Kingdom
* **Data Protection Officer:** David Spanton
* **Support Contact:** [support@discountkit.app](mailto:support@discountkit.app)

## Information We Collect

### Merchant Store Information

* Store names, URLs, and Shopify identifiers
* Staff member details
* Configuration data for discount functionality

### What We Don't Collect

We do not collect personal data from your customers (end-users) and avoid processing payment card information.

## How We Use Your Information

We use the collected information to:

* Provide and maintain the Discount Kit service
* Offer customer support and respond to inquiries
* Send product communications and updates
* Analyze performance and improve our service
* Ensure security and prevent fraud

## Legal Bases for Processing

### GDPR Regions

Processing is based on legitimate interest and contract performance.

### Consent-Based Regions

For Brazil, India, and South Korea, explicit consent is obtained during setup.

### US States

Processing is based on legitimate interest with jurisdiction-specific consent where needed.

## Data Sharing

We partner with:

* **Cloudflare:** Session storage
* **Mantle:** Operations platform
* **Intercom:** Customer support

**Important:** We do not sell, rent, or trade your personal information and explicitly avoid sharing with advertisers.

## Data Security

Our security framework includes:

* AES-256 encryption
* Multi-factor authentication
* Regular software updates
* Continuous threat monitoring
* Alignment with Shopify's development standards

## Data Retention and Deletion

* **Configuration data:** Deleted automatically upon app uninstallation
* **Support records:** Retained for three years post-interaction
* **Legal requirements:** Some data may be retained as required by law

## Your Rights

You have the right to:

* Access your personal data
* Request correction of inaccurate data
* Request deletion of your data
* Request data portability
* Withdraw consent (where applicable)
* Restrict processing (GDPR users)

### GDPR Rights

If you're in the EU/EEA, you have additional rights under GDPR including the right to lodge a complaint with a supervisory authority.

### US State Privacy Rights

Residents of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) have specific privacy protections under state law.

### Other Jurisdictions

We comply with PIPEDA (Canada) and COPPA (US children's privacy) requirements.

## International Data Transfers

Data may be transferred and processed in locations outside your jurisdiction. We implement appropriate safeguards to ensure your data remains protected.

## Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or app notifications. Continued use after changes constitutes acceptance.

## Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

**Email:** [support@discountkit.app](mailto:support@discountkit.app)

**Optizio Ltd**
124 City Road
London
EC1V 2NX
United Kingdom